wigogame Platform Privacy Notice

This page describes what we collect when you use wigogame and how we keep that data protected. We collect personal information necessary to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, and provide customer support. We do not sell or share your data with third parties for marketing purposes.

Our privacy commitments apply to all users of wigogame, regardless of where you access our platform — whether you follow Liga 1 markets from Jakarta, play live blackjack and roulette tables, spin slots like Aviator or Sweet Bonanza, or track esports events (Mobile Legends, Free Fire, PUBG Mobile). We store data securely and comply with data protection laws applicable to our jurisdiction.

We update this notice to reflect changes in our practices or legal requirements. Continued use of wigogame after such updates means you accept the revised policy.

Data We Collect and How We Use It on wigogame

Account and identity information

When you register on wigogame, we collect your email address, full name, date of birth, and password. During verification, we also collect a scan of your national ID card (KTP) and proof of residence (utility bill, bank statement, or similar). We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations. We retain identity documents for seven years after account closure to meet legal requirements.

We do not publicly display your personal information. Your account is private; only you can view your balance, transaction history, and betting records. Our customer support team can see your basic account details when you contact us, but staff members are bound by confidentiality agreements.

Payment and transaction data

We collect information about every deposit and withdrawal you make on wigogame. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment virtual account, or other bank accounts), the amount, the date, and the settlement status. We use this data to process transactions, detect suspicious activity, and reconcile accounts. We do not store your full banking details — payment processors handle the actual bank account or e-wallet credentials.

We share transaction information with our payment partners (e.g., e-wallet, mobile banking, local payment, online payment for bank transfers; e-wallet, mobile banking for e-wallet transfers) as necessary to complete the transaction. These partners are contractually bound to protect your data and use it only for payment processing.

Betting and gaming activity

We log all your activity on wigogame — every bet placed on Liga 1 or Champions League markets, every spin on Aviator or Gates of Olympus, every hand of live blackjack or Dragon Tiger, every esports wager on Mobile Legends or Free Fire tournaments. We collect this data to settle bets, detect problem patterns, and improve our platform. We use betting records to verify your balance and process your withdrawals accurately.

We analyze your betting patterns to detect unusual activity — for example, rapid account creation and immediate large withdrawals, which may indicate account takeover or money laundering. If we detect such patterns, we may freeze your account pending review.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences (such as your preferred payment method), and track your session activity. Cookies are small files stored on your device; you can disable them in your browser, but doing so may impair wigogame functionality. We do not use cookies to track you outside our platform.

We may use analytics tools to understand how users navigate wigogame — which games are popular, which markets draw traffic, which payment methods are most reliable. This data is aggregated and does not identify individuals. We use it to improve our platform, not to profile users for marketing.

Your Rights and Our Commitments on wigogame

Your data rights

You have the right to access your personal data on wigogame. Log in to your account and view your profile, documents, betting history, and transaction records. You can request a copy of your data in machine-readable format by contacting our support team. You may request correction of inaccurate data or deletion of data no longer necessary for our services — we will comply except where legal obligations (such as AML requirements) require us to retain records.

You have the right to object to our use of your data for certain purposes. For example, if you object to our use of betting patterns for fraud detection, we may limit our ability to serve you, and we will notify you of the consequences. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Data security and retention

We encrypt all data in transit (using TLS/SSL) and at rest (using AES-256 or equivalent). We limit access to personal data to staff members who need it to perform their roles. We conduct regular security audits and penetration tests to identify and patch vulnerabilities. We do not guarantee absolute security — no system is immune to attack — but we maintain industry-standard protections.

We retain personal data only as long as necessary. Account information is retained for seven years after you close your account, as required by anti-money-laundering law. Betting records are kept for two years. Cookies expire after 365 days. If you request deletion and no legal obligation prevents it, we erase your data within 30 days.

Cross-border data transfers

Our servers are located outside Indonesia. Your data may be transferred to and processed in jurisdictions with different data protection laws. By using wigogame, you consent to such transfers. We ensure that international transfers are protected by contractual safeguards (such as Standard Contractual Clauses) and that recipients maintain security standards equivalent to ours.

Contact wigogame

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the in-platform chat or by email. Include your account email, a description of your request, and any relevant details. We respond to data-subject requests within 30 days. If you believe we have violated your privacy rights, you may escalate your complaint to your local data protection authority or pursue the matter through applicable legal channels in your jurisdiction.

We are committed to protecting your privacy on wigogame. Our practices comply with applicable data protection laws and international standards. This notice is current as of the date shown at the bottom of this page; we update it periodically to reflect changes in our operations or legal requirements. Continued use of wigogame indicates your acceptance of this privacy policy.